Return & Exchange Policy

In accordance with Kuwait Consumer Protection Law No. 39 of 2014

In accordance with Consumer Protection Law No. 39 of 2014 and its Executive Regulations issued by the Ministry of Commerce and Industry, the following return and exchange policy applies to all purchases made from Smiths Boutique.

Watches, Jewellery & Precious Goods

As classified under precious commodities by the Ministry of Commerce and Industry, watches and jewellery are excluded from the standard 14-day return period. The following rules apply:

1. Return/Exchange Period: The customer has one (1) day from the date of purchase to request a return or exchange.

2. Original Condition: The product must be returned in its original condition, unused, with all original packaging, tags, warranty cards, and accessories intact.

3. Proof of Purchase: The original purchase invoice is required. The right to return must be noted on the invoice.

4. Refund Method: Refunds will be issued using the same payment method used at the time of purchase, as required by law.

5. Defective Products: If a product is found to be defective or not conforming to agreed specifications, the customer has the right to a return, exchange, or repair regardless of the above time limit, in accordance with Articles 10 and 11 of Law No. 39/2014.

Legal Reference

Law: Consumer Protection Law No. 39 of 2014
Authority: Ministry of Commerce and Industry, State of Kuwait
Consumer Complaints: Hotline 135 or via the MOCI Consumer Protection app